The View

Privacy Policy

Last Updated: November 17, 2023

Nokbox Limited Liability Corporation (“Nokbox”, “we”, “us”, “our”), a Colorado limited liability company, is committed to respecting your privacy. This Privacy Policy (“Privacy Policy”) describes how we collect, use, and disclose personal information we collect from users. Please review this Policy and Terms of Use. If you still have any questions or concerns, please contact us at help@thenokbox.com.

This Privacy Policy applies to the information we collect:

Email, text, and other electronic messages between you and Nokbox, LLC.

It does not apply to information collected by:

  • Nokbox offline or through any other means, including on any other website operated by us or any third party.
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from Nokbox, LLC.

Minors under the Age of 18

We do not knowingly collect personal information from minors under the age of eighteen (18). If you are under eighteen (18) years old, do not access without permission from your parent or legal guardian. If we learn we have collected or received personal information from a minor under eighteen (18) years old, we will delete that information. If you believe we might have any information from or about a minor under eighteen (18) years old, please contact us at: info@thenokbox.com

Information We Collect and How We Collect It

  • You may be asked for, as appropriate, personal information that could be used to identify you,
  • including your name, email address, mailing address, phone number, and credit card information.
  • We will collect this personal information from you only if you voluntarily submit such information to us.
  • We collect information that is about you but does not individually identify you, such as your IP address.
  • We collect information that is non-personally identifiable including: data about your internet connection, the identity of your Internet Service Provider (ISP), the name and version of your operating system, the name and version of your web browser, the “referring” site from which you initially visited Nokbox, LLC, the date and time of your visit, and the pages you visit.
  • We may collect personal information from you in a variety of ways, including, but not limited to automatically when you visit Nokbox, LLC, voluntarily from you when you register on Nokbox, LLC, place an order, subscribe to our newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available. You may be asked for, as appropriate, your name, email address, mailing address, phone number, and credit card information.
  • We will collect this personal information from you only if you voluntarily submit such information to us.
  • During the checkout process, we may collect more detailed personal information such as your billing address, shipping address, and payment information to fulfill your order.
  • We may collect information about you from third parties, for example, our business partners or third-party sign-on partners (such as Google or Facebook).
  • We use different technologies including “cookies” for automatic data collection. Our “Cookies Policy” is further explained below.

Cookies Policy

We use cookies and similar automatic tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in this section.

  1. About cookies

A cookie is a small file placed on the hard drive of your device. Cookies are used to “remember” you, to provide you with content relevant to your interests, for security reasons, and to help us understand use.

  1. Types of Cookies We Use

We use three types of cookies: required, analytics, & performance. Required cookies are essential to provide necessary security, enable you to browse around and use the features. Performance cookies collect information about how your use. Marketing cookies are used to provide information to you from our strategic partners which may be of interest to you.

  1. Examples of Cookies that We Use

Our cookies may change as our business needs change; however, the following is a list of some of the cookies we use and what they do:

  1. Types of Information Automatically Collected by Cookies

We use cookies to collect log and usage data, which is service-related. Our cookies also collect diagnostic usage and performance information, which our servers automatically collect when you access or use Nokbox, LLC and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Site such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use, device event information such as system activity, error reports (sometimes called “crash dumps”) and hardware settings).

  1. Third-party Cookies

Some content or applications, including advertisements (if any), may be served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We are not responsible for any third-party tracking of your web browsing. We do not use tracking technologies to collect information about your online activities over time or across third-party websites or other online services (behavioral tracking). However, third-party sites that link to our Website (such as Google, Instagram, or Facebook) may engage in behavioral tracking.

  1. How You Can Control Cookies

Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may refuse to accept browser cookies by activating the appropriate setting on your device’s browser. However, if you select this setting, you may be unable to access certain parts. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to Nokbox, LLC. You can learn more about cookies and how to manage them here: https://www.aboutcookies.org/how-to-manage-and-delete-cookies .

To opt-out of interest-based advertising by advertisers on our Services (if applicable), visit http://www.aboutads.info/choices/ .

Our “Do Not Track” Policy

Some web browsers offer a “Do Not Track” option, which sends a signal to a website regarding that user’s preference regarding tracking. Currently, there is no “Do Not Track” technology standard for how any company abides by a “Do Not Track” signal received from a user’s web browser.

How We Use Your Information

We use the collected information for various purposes, including to:

  • Process your transactions
  • Improve customer service
  • Personalize user experience
  • Improve our Site
  • Communication with you
  • Screen our orders for potential risk or fraud.
  • When in line with the preferences you have shared with us, provide you with information or
  • advertising relating to our products or services
  • For any other purpose with your consent

How Collected Information May Be Shared or Potentially Sold

  • We do NOT sell user personal information
  • We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We also use Google Analytics. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Third-Party Tools

We use the following third-party tools to collect information and provide services:

  • Klaviyo: For email marketing and analytics.
  • Heap: For analytics.
  • Google Global Site Tag, Google Conversion Tracking, Google Tag Manager: These are used to track and analyze website activities.
  • Shopify: For website hosting and payment processing. Meta (formerly Facebook): For advertising and retargeting.
  • Bing Universal Event Tracking: For advertising and retargeting.
  • The Trade Desk: For advertising and retargeting.
  • Pinterest Conversion Tracking: For advertising and retargeting.
  • TikTok Conversion Tracking: For advertising and retargeting.

Each third-party tool has its own privacy policy that you should review.

Payment Processing

We provide paid products and services. In that case, we use third-party services for payment processing (e.g., payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their Privacy Policy. Our payment processing partners are Shopify Payments, Shop Pay, Apple Pay, and Amazon Payments.

Data Retention

When you place an order, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Data Security

  • We have implemented commercially reasonable measures designed to secure your personal
  • information from accidental loss and from unauthorized access, use, alteration, and disclosure, including regular encrypted backups, limiting access to our control panel and databases, two-factor authentication to access our control panel and databases, SSL technologies and HTTPS. All information you provide to us is stored on secure servers behind firewalls. Our web hosting platform has additional safeguards in place.
  • The safety and security of your information also depends on you. You can help protect your computer or mobile device by keeping it up to date/patched and running antivirus programs to protect your online browsing.
  • Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted. Any transmission of personal information is at your own risk. We are not responsible for circumventing any privacy settings or security measures.

Your Rights

Depending on where you reside, you may have specific rights relating to your personal information.

  • We commit to uphold these rights as prescribed by the relevant data protection laws, including but not limited to the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (CDPA), Colorado Privacy Act (CPA), New York SHIELD Act, and Connecticut’s Data Privacy Law. These rights may include the right to access, modify or erase your personal information, and you can exercise these rights by emailing us at help@thenokbox.com.

Opt-Out Policy

We offer opt-out options for individuals who want to restrict the use and disclosure of their personal data. You can opt-out of receiving marketing emails by clicking the unsubscribe link in any of our emails. If you wish to opt-out of cookies you can do so by adjusting your browser settings.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Except as required by applicable law, we will notify you of any changes by posting the new Privacy Policy on this page and updating the date at the top of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at help@thenokbox.com.

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Return Policy

If your product arrived damaged, please let us know immediately and we will send a replacement part: email help@thenokbox.com with your order number. If you are unhappy with the product and want to return it, let us know what's going on right away and we'll send you a form and instructions on how to send it back. Please send an email to hep@thenokbox.com with your order number.

We accept product returns if you reach out to us within 14 days upon receipt, and send back the product within another 7 days. The product(s) must come back undamaged and resellable. Please note:

For any other customer concerns, email help@thenokbox.com. We'll respond to these emails within 2 days.